How can we make local court websites feel more procedurally just?
Center for Court Innovation | Product Design & Design Strategy
Center for Court Innovation in collaboration with Texas Municipal Courts
Project Currently in Progress
The opportunity
What does procedural justice mean? In short, procedural justice seeks to ensure that the justice system treats everybody with dignity and respect. Research has shown that when court users perceive the justice system to be fair, they are more likely to comply with court orders and follow the law in the future, regardless of the outcome of their case.
How does design play a role?
Procedural justice and design share similar principals. Similar to procedural justice, design should ensure that a user understands the process, that they have a voice, that decisions are made logically and neutrally, and that they feel that their needs have been thought of. Working with the Center for Court Innovation and the Texas municipal courts, the goal of this project is to provide a toolkit with design examples and prototypes that inform people how court websites can be redesigned to feel procedurally just.